Keep It Usable app wins award and goes to 10 Downing Street

ClinTouch Mobile App

ClinTouch wins Outstanding Innovation award

Designed in collaboration with Keep It Usable, ClinTouch was recently the subject of a meeting hosted by David Cameron’s senior health policy advisor at 10 Downing Street, to consider the impact that digital technology could have in improving the nation’s health. ClinTouch is an easy to use app that provides an innovative new way of supporting people with psychosis, enabling early intervention and significant cost reductions for the NHS. This revolutionary digital intervention, developed by Manchester University empowers self-management for people with psychosis and reduces serious episodes occurring, improving the lives of individual patients and reducing NHS service costs, such as unplanned admissions and A&E presentations.

Significant cost savings for the NHS

Cost savings for the NHS are significant: Earlier intervention services in psychosis have the potential to save the NHS £119m over three years (Schizophrenia Commission Report). The ClinTouch mobile app is an end-to-end digital solution that improves communication and closes the information gap between patient and practitioner. This empowers service users to be more active in their care and recovery. This prevention is aided by utilising real-time data and alerting professionals of significant changes in their patient’s symptoms.

ClinTouch-Screens-Keep-It-Usable

Rich data and analytics

Through the app, users are prompted to record their symptoms and feelings. A unique and bespoke branch of questions then follows ensuring that each question asked is relevant with a graphical bank of user-friendly analytics immediately available for the patient to consider and review. This digital data-log can then be used to help identify any lifestyle or environmental triggers that prompt the onset of symptoms. ClinTouch has been built into an end-to-end system in two NHS mental health Trusts, with summary data accessible at clinical team desktops and streamed into e-healthcare records. If early warning signs for relapse occur, healthcare professionals can act to enable early intervention.

Manchester University, Manchester City Council, NHS, Manchester Mental Health

Keep It Usable beat hundreds of entrants to the DADI awards

DADI Awards Usability Finalist

We’re excited to announce that we’ve made it as a finalist in the DADI Awards Usability category for our redesign of KOOTH.com.

Katy Thomson of The Drum told us:

We received over 550 entries this year so getting through to this stage really is a huge achievement. Your work has impressed the panel! You should be very proud of you and your team’s hard work.

For those of you who may be unfamiliar with KOOTH, it’s the UKs most successful online mental health platform for young people. KOOTH.com provides online counselling to 10,000 young people with potentially life-threatening issues such as self harm and suicide through to everyday worries at school or home.

Like many pieces of software, it had been designed originally by experts, in mental health and IT. They had a very successful online service and were clearly incredibly knowledgeable and passionate about their service. They care greatly for their end users and recognise the importance of an easy to use  and visually engaging platform, so, having heard of Keep It Usable and our reputation, they commissioned us to redesign KOOTH to make it easier to use not just for young people, but also for their counsellors.

3 Kooth Home Signed out

So far, the team have had lots of positive feedback from young people so this is a huge step in increasing the appeal KOOTH has with the target audience as well as increasing engagement with the platform to encourage return use and word-of-mouth referrals.

The results have been phenomenal.

The KOOTH team have also had lots more enquiries and contract wins following the redesign. Feedback from customers and potential customers has been incredibly positive. As well as the UX and visual redesign, KOOTH now incorporates advanced reporting tools that make commissioners lives much easier so they now have the confidence that young people will use the platform and they can easily see the impact and results for their region.

Of course, there’s a huge monetary return on their investment in UX for the KOOTH team. The time saved with the redesigned chat views provides much added value to service users and commissioners based on increased efficiency and effectiveness. The increased appeal to young people should see increased word-of-mouth referrals and increased return use. With the KOOTH team, we wanted to advance the current site to create a place that felt even more young person friendly and remove any existing usability concerns. With new combined chat and case note views, the young person gets even more quality counsellor time. We envisage that with the redesigned and streamlined backend (in collaboration with the team), that less money will be spent on re-training and supporting counsellors in how to use the system.

KOOTH has always been an amazing service for young people, but together, with our combined expertise, we’ve refreshed KOOTH to maintain it’s position as the leader in online mental health for young people and set a very high benchmark.

Hat-trick of client awards for Keep It Usable

We produce user experiences that make people sit up and take notice, that ruffle the feathers of your competitors and attract more customers to your brand. We don’t talk the talk, we walk the walk. Have a look for yourself:

Kooth

Shortlisted: Best User Experience Big Chip 2014 (winner announced in July)

– Estimated 5 fold return on investment in just 1 year.
Increased sales and dramatic increase in enquiries.
– Added value to service users of £300,000 per year.
– Increased staff satisfaction and decreased training costs.

“We’re delighted with our work and our partnership with Keep It Usable”

Used by young people throughout the UK, Kooth was already a hugely successful online counselling platform however it was in desperate need of an overhaul. We conducted focus groups and workshops in schools to uncover insights that enabled us to complete a successful redesign of the frontend UI that young people now love!

We also overhauled the backend system UX for counsellors as they struggled to use the existing complex interface and it was costing the company in re-training and lost productivity. We increased efficiency and user satisfaction – combining multiple views into one to decrease navigation whilst in a counselling session. It meant their clients also received more value for money due to the extra time counsellors were able to spend counselling.

Netflights

Shortlisted: Best Digital Experience – Leisure, Events and Travel. UK Digital Experience Awards 2014 (winner announced in July)

Netflight’s focus on their mobile, tablet and desktop user experience is key to their commercial success. Taking an iterative research and design approach enables us to create ideas and assess our designs with their target audience in the most effective and efficient process. We also go above the standard usability benchmark by applying PET (persuasion, emotion, trust) principles to increase positive user engagement and satisfaction.

Manchester Council

Shortlisted: Best public sector website Big Chip 2014 (winner announced in July)
Winner: Best public sector website UX UK Awards
Winner: Best government website People’s Lovie Awards
Winner: Best home page People’s Lovie Awards

How our research with residents and design recommendations led to an award-winning website

Contact Keep It Usable

World Mental Health Day 2013

World Mental Health Day

Today is world mental health day and it is a crucial day to raise awareness of mental health and wellbeing issues that can effect anyone at anytime.

We’ve been heavily involved in mental health for the last few years. It’s an area where having a good, simple user experience designed by specialist ux psychology designers is absolutely crucial. When someone is distressed, frustrated, stressed, angry, confused, the last thing they need is an interface that worsens their current mental state.

Qwell

Qwell Counselling - Mental health software application for adults

Qwell is a software application that we designed for Xenzone. The engaging user centred has ease of use at the forefront.
Aimed at adults, Qwell provides a safe, reassuring online therapy environment run by fully trained counsellors.

Read the Qwell Case Study >

Kooth

Following a successful launch of Qwell, we were invited to redesign the hugely successful Kooth. Kooth is an award winning online counselling platform for young people. It is commissioned throughout the UK and has helped tens of thousands of young people.

At the start of the project, we held workshops and focus groups with young people in schools and it was clear that the design of Kooth wasn’t engaging with the target audience. They knew what they liked, what they needed, what was cool and so with their input we designed a much more youthful, fun, simple, engaging platform that met with both their requirements and the clients.

Excitedly, our redesign of Kooth will be launched later this month. We can’t wait to show it to you and tell you all about it, so be sure to check back soon!