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Usability Testing for London Companies
We work with companies in London and across the UK — offering both remote usability testing and lab-based sessions with real users.
Our usability testing service helps identify friction in your user journeys, improve conversions, validate designs before launch and build products your customers love.
Whether you're just getting started or already growing fast, we'll tailor the testing to your users, your goals, and your timeline.
Usability Testing vs User Testing – What's the Difference?
Many people use these terms interchangeably. Usability testing focuses on how easily users can complete tasks in your product, revealing friction points and design flaws. User testing can also include broader research — like concept validation, preference testing, interviews and early-stage feedback.
At Keep It Usable, we offer both — tailored to your product, stage and goals.
Our Services for London Clients
All our services are mobile-first by default — because most users will experience your product on their phones. We ensure mobile-specific usability issues are uncovered, not assumed.
- Remote usability testing – moderated sessions with UK users and live remote observation
- UX lab-based testing – in-person testing in our Manchester lab with remote viewing for London clients
- In-Depth Expert Reviews – expert-led analysis to quickly uncover usability issues
- Prototype and product testing – test your early concepts or live products to validate before launch
- Conversion optimisation – uncover the 'why' behind drop-offs and design for better results
All sessions include detailed insights and design recommendations.
Serving Clients Across London
We've worked with London-based teams in areas including:
- Central London
- Shoreditch
- Canary Wharf
- Westminster
- Hackney
- and more
Don't let geography limit your research — we've helped companies across London validate designs, improve performance and get stakeholder buy-in fast.
Frequently Asked Questions
Can I do usability testing with you if I'm based in London?
Yes, absolutely. We work with many clients across London and the South East, offering both remote and in-lab usability testing options.
Do I need to come to your UX lab in Manchester?
No. Most of our London-based clients prefer remote testing, and we provide live viewing so you can observe everything from your office.
Do you offer remote testing for London clients?
Yes. We specialise in moderated and unmoderated remote usability testing with participants across the UK — including London.
How quickly can we start a project?
We can usually begin within a few days, depending on participant recruitment requirements and your availability.
Can you recruit users based in London or the South East?
Yes. We can target your exact audience — including location, behaviours, and demographics — for tailored research insights.
What's the difference between usability testing and user testing?
Usability testing focuses on how easily users can complete tasks in your product. User testing can also include interviews, surveys, concept validation and more.
How much does usability testing cost for London-based companies?
Costs vary depending on scope, recruitment and the number of participants. Book a free consultation to get a quote.
After improving the mobile car parking journey through research and redesign, we helped increase conversion by 17%.
Manchester Airport Group (MAG)
Why invest in Usability Testing?
In today's digital world, exceptional UX is essential, not optional.
Our Usability Testing Service gives you direct access to the insights you need to optimise your product and enhance user satisfaction.
Benefits:
1. Access to a diverse user pool
- Access your users in any location for more representative UX Research findings. We can take care of all the recruitment.
2. Get Instant, real-time Insights
- Watch users as they interact use your product, to gather immediate feedback to inform key design decisions
3. Comfort and authenticity
- Users engage in their own environments, providing more natural and genuine responses that reflect real-world usage
4. Enhanced Data Collection and Analysis
- Gather rich insights, including non-verbal cues and easily record sessions for deeper analysis and sharing with stakeholders
5. Improved collaboration and stakeholder involvement
- Your team and stakeholders can observe sessions live or review recorded sessions
6. Cost and time efficiency
- Save on travel and venue costs while providing a flexible schedule for users, reducing no-shows
UX Research & Usability Testing Services
Our entire approach is grounded in mobile-first thinking — from testing and expert reviews to design and research. We optimise for real-world use, on real devices.
Usability Testing Service
Evaluate how easy your product is to use and identify barriers that may be preventing conversions.
User Testing Service
Get insights into how real users interact with your product, from feature validation to overall user experience.
UX Research Service
When it comes to creating a product that resonates, surface-level insights just won't cut it. Our UX Research Service dives deep to understand user behaviour, interactions and underlying motivations.
Some of our clients
Why Choose Our Usability Testing Service?
With years of UX experience, we've helped brands like BBC, Microsoft, Vodafone and Nandos create digital products that truly connect with users and get results.
Our UX research has supported businesses of all sizes in boosting user engagement and increasing conversions.
Book a Free Discovery Call
Tell us about your product — and we’ll explain how we can help improve usability, boost engagement and reduce customer frustration.
Our usability testing services are tailored for London-based companies who want fast, actionable insights. Whether you're launching a new product or optimising an existing one, we can help.
We work with companies across London and the UK — offering remote testing wherever you are and in-lab sessions at our dedicated UX lab.
Keep It Usable
UX Research and Design Agency
Floor 3
White Tower
MediaCityUK
Manchester
M50 2NT
United Kingdom
Get directions
Say Hello
+44 (0)161 883 7853
hello@keepitusable.com
