award-winning user experience (ux) design and usability testing agency

research specialists

from indepth consumer insight research to quick usability tests, discover how your customers really think, act and what they need

Keep It Usable, Experts in CX and UX Research

“keep it usable’s agile approach mirrors our own, and the feedback we received was incredibly valuable”

research all touch points with your customer
we conduct an extensive variety of research for all types of clients all over the world. our focus is on the customer experience (cx) not just the user experience (ux) and our highly experienced researchers enable us to carry out some of the largest range of research services. from quick usability tests to indepth ethnographic consumer insight research, we do it all and we do it incredibly well.
Keep It Usable Online Research touchpoint Keep It Usable Instore Research touchpoint Keep It Usable Your Product or Service Research touchpointKeep It Usable Customer Experience Research touchpoint Keep It Usable Your Brand Research touchpoint Keep It Usable Competitors Research touchpoint Keep It Usable Offline Marketing Research touchpoint
international cx / ux research
we have trusted partners around the world whom we work closely with to deliver high quality, international research for our clients. we only work with the very best people to maintain the world-class quality of our research.
observation facilities (UK)
we have research facilities in every major city in the uk: Manchester, London, Birmingham, Sheffield, Derby, Nottingham, Leeds, York, Cambridge, Bristol, Chester, Lancaster, Leicester, Lincoln, Liverpool, Oxford, Newcastle, Aberdeen, Glasgow and others.
all research can be observed live in an observation room.
observation facility (Manchester)
most of our research takes place at our head office in Media City, Manchester. you are welcome to observe all research (excl ethnographic) in real-time onsite. you can also view the testing live remotely via our streaming video technology.
Keep It Usable Business Lounge
whilst onsite you have full access to our business lounge, refreshment area and outside patio area which has stunning views of Manchester. this enables you to take time out should you need to make a call, do some work or just enjoy a break.
Keep It Usable Refreshments
we provide snacks and refreshments free of charge.
there are lots of eating establishments surrounding our office if you want to stay through lunch.
what will i receive at the end?
we adapt to our clients. just let us know what deliverables you want from the research.
most popular deliverables: presentation, report, video.
our most popular research
  • usability testing / user research explore how people use your products/services and what you can do to make it easier.
  • consumer insights used by companies who want to understand their target audience and uncover insights.
  • ethnographic research.
please note: we provide an extensive range of research services. if you’d like a copy of our services document just ask.

“keep it usable turned our testing request around very quickly and they delivered some great insights into the customer experience on our new mobile website”