10 psychology techniques to drive behaviour

If you want to increase your engagement metrics, increase page views, increase the amount of enquiries and much more then follow these simple techniques.

1. Know your audience

Know your users

If you don’t know who your audience is then you won’t know what makes them tickYou can’t persuade people if you don’t know much about them. Knowing your audience helps you to shape your message in a way that’s most likely to gain their acceptance. That’s all the more important when your goal is to persuade, and not simply to inform.

2. Speak the same language

Speak the same language

Once you know who your audience is, you need to make sure you communicate with them in an effective manner. This involves speaking their language, using phrases and expressions they’re familiar with, limiting unfamiliar words where possible. The tone of voice and content should match the level and knowledge of your audience. If it’s too technical or not technical enough you will lose the user.

3. Stay concise

Stay concise

People will actually read more your text, the less text you write. Why? People are busy, they’re bombarded by text and adverts all day every day and there’s an internet full of content for them to sift through for answers. Long paragraphs of text drive people away so make sure you keep your content short and snappy, full of content, not waffle.

4. Use good layout

Eye tracking

People scan content for things that stand out to them. If nothing interests them they’ll head off somewhere else. To make sure they’re able to get a good overview of your content within a few seconds, make sure that content is sectioned with good headings, that key words visually stand out (i.e. bold them or use colour), make use of bullets, use white space to draw attention to things and let content breathe, and of course use good imagery leads us nicely to our next point.

5. Use engaging imagery

Whirlpool toaster

People are drawn to imagery over text. In eye tracking studies, people are instantly drawn to photographs on a page. Our brains are wired to prefer visuals, they are processed faster and enable us to draw quicker conclusions. In short, people prefer them. However, it isn’t quite as simple as that. You need to ensure any images you use appeal to your target audience. They also need to feel real so don’t be tempted to use stock imagery (unless it’s really good). People see through stock imagery, they know you’ve paid for the images and they aren’t authentic, this reflects on you as a business. Where possible, use real photos that do a great job of appealing to your audience and reflecting your purpose for the imagery.

6. Make use of video

If you want to get your message across and have it remembered, video has the advantage (over just reading text) of communicating social and emotional information, not just facts. If the video shows your company, products, testimonials… it can give your business instant credibility and authenticity. The human brain is drawn to moving imagery, sounds, emotion which is why video can be a powerful tool for increasing audience engagement.

7. Cats

Keep It Usable Cats

The Keep It Usable cats! Bowie and Ramos.

Cats are one of the most searched terms on the internet right now. We’re not really suggesting you use cats (unless your target audience enjoy them) but it can be a clever technique to make use of trends, what’s fashionable and popular right now. You need to use content that engages with your end users. You’ve heard of the Harlem Shake? You’ve seen all the youtube memes? If your business appeals to that audience then why not jump onboard and produce your own version!

8. Use stories

Once upon a time

From as far back as history takes us, humans have used stories to pass on knowledge. Why did they do this? We remember stories. When stories are told, the recipient recreates the feelings inside themselves. We can’t help it. Inside all of our brains we have mirror neurons and these literally mirror what we’re seeing or hearing. This is why when we watch a sad film, we feel sad too, the brain lives it it for the first time, as if it’s our own experience. Because stories use so many of our senses, we are also able to remember them easily.

 

9. Use real people

UX books

This is me. You’ll make instant judgements within milliseconds of looking at this photo. A picture really does speak a thousand words.

Do you know what fascinates people? People. Do you know who people trust the most? People like them. Use content and imagery that is yours. This could be testimonials from your customers or photographs of real people (not models or stock imagery) using your product. Show images of you, your employees, your workplace, etc too. The more real your company feels, the more honest and trustworthy it will appear to be. In the photo above you’ll see me pointing at our vast collection of UX related books. What instant judgements did you make? Have another look and see if you were right.

You’d be right if you thought that I… love reading, I love learning, I prefer physical books as opposed to digital. You will also have made assumptions about me as a person and my lifestyle. There’s a lot you will gather from a photo or image that is subconscious and conscious. An image really does speak a thousand words.

 

10. Clear call-to-action

Clear call to action

FileShare HQ have a clear call-to-action. They know what they want users to do.

Give the user a place to go next. Too often, we see website pages and software that doesn’t clearly guide the user to the next step you wish them to take. For every page, decide what you want the user to do next and make sure there is a clear path to take them there. If you want them to call you then show your telephone number and tell them to call you. If you want them to buy from you then ensure your call-to-action is a nice visual button that stands out on the page.