Within the User Experience and Usability community there is a hugely popular, well-respected website called UX Booth. Lisa recently wrote an article for them where she shares some of her most effective insider research tips for how to increase the validity of research by encouraging more honest responses from participants whilst also helping them feel at ease during research.
One of the ways Lisa achieves this is by using a few little white lies during the research interview. She says “Thinking back, I don’t think I was ever taught these lies. Some of them just make logical sense, such as, telling the user you aren’t involved in the project in any way. After all, we all know that if someone knows you’ve created something, the last thing they want to do is tell you all of it’s faults and failings! It’s human nature. Other white lies I’ve created myself over the hundreds of interviews I’ve conducted, learning techniques that work well (as well as those that don’t), with the aim to increase trust and encourage more open, honest feedback from research participants.”
Read the full article 5 Useful Lies to Tell User Research Participants